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Unicentric's Service XpertTM is an adaptable suite of
products for healthcare, human services, and government
organizations across North America.  It is designed to
integrate, manage, and track unique service lifecycles.
Service Xpert is adapted to each organization's best practices through integrated design tools that make customization easy and affordable.

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Features
Service xPert is an enterprise platform on which we configure specialized case management and service delivery business applications tailored to each customers unique needs.  The applications, hosted by Unicentric or by the customers, are used in providing and documenting service to clients, processing transactions, managing operations, ensuring compliance, and billing payers. 
The platform leverages our data, form, report, and workflow engines with common business commodities email, calendaring, contact management, and document management to automate front and back-office processes, billing, and accounting.  Configuration and specialization take place at the application layer, producing a true custom solution without the effort or cost of adding or changing the underlying code of Service xPert. 

Case Management
Consolidate all of the case activities of clients or groups of clients into electronic case files to increase the efficiency of case management.  Manage and reference the case histories of clients from any location.

Outcome Reporting
Incorporate outcome measures into your workflow.  Generate reports to prove the impact and success of your programs.  Win more money from funders.

Electronic Records
Streamline management and storage of charts, notes, and other documents.  Convert existing paper documents into electronic records.  Organize information through an integrated document management system.

Extranet
Enable clients, vendors and funding sources to access and post information through secure or public Web spaces.

Ink-on-Paper Technology
Unicentric's xInkTM Digital Writing System integrates your database with forms completed by hand, saving hours previously spent on manual data entry.  Capture client and staff signatures electronically and as an original paper copy.  

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Integrated Billing
Connect the point of service with back office operations to reduce billing cycles and increase billing accuracy with Unicentric's xBillTM.  Coordinate client, service, and payer information through one interface.  Comply with HIPAA EDI rules.

Program / Service Modules
Modules support your specific data capture, workflow, and reporting needs for programs such as counseling, rehabilitation, medication management, families with special needs, housing, career, crisis, education, and more.

Scheduling
Share staff calendars to coordinate schedules.  Review and approve auto-generated staff time sheets.  Coordinate, track, and understand time spent across programs, departments, locations, and staff. 

Client Management
Manage individuals and groups of clients.  Restrict access to clients by staff credentials.  Manage attendance at individual and group sessions.

Customize Screens, Workflow and Reporting without Programming
The xDesignTM Suite allows authorized users to duplicate paper forms in electronic format and integrate them into an electronic workflow.  The toolset has a menu-driven, drag-and-drop interface for easy design and use.

 

Service Sector Solutions Service Sector Solutions For Healthcare
For Non-Profit Human Services
For Government
Key Benefits Key Benefits
  1. Adapt workflow to support existing and emerging requirements
  2. Integrate case, clinical, and financial management systems
  3. Access the Web-enabled system through the Internet or an intranet
  4. Eliminate delays and gaps in service.
  5. Minimize billing cycles and optimize revenue.
  6. Share data among authorized users.
  7. Support multiple patient and facility types in one system.
  8. Comply with HIPAA and other regulations.
  9. Digitize paper forms and paper-based processes.
  10. Integrate and exchange data with payers, vendors and in-house systems.
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